Refund and Returns Policy
In the unlikely event you:
- have received faulty goods, or
- have been supplied incorrect goods
you may make your return within 7 days of receipt of your items. Style Queen Interiors will send you replacement items or issue a full refund of the goods purchased if we cannot replace the items you purchased.
- are unhappy with your goods
we will accept their return however such return will be treated as a Change of Mind. If you change your mind, please contact us within 7 days of receipt of your items and we will take back your items for a refund less the cost of the shipping we incurred to send your items to you.
Who pays for the Return shipping costs?
There is no charge for shipping returned goods that are faulty or incorrectly supplied. However, there are charges for returns effected under our “Change of Mind” conditions.
Change of Mind
If you change your mind we will accept the return of your items, however you will need to pay for the shipping costs for a “Change of Mind” return. Please contact us within 7 days of receipt of your items and we will take back your items for a refund less the cost of the shipping we incurred to send your items to you.
Colours – website Vs actual articles
It is impossible to accurately depict a product’s true colours on other electronic devices as there is so much variation in depiction of colours between devices.
If you are not happy with the colour of the product when delivered, you may return the item, however such a return will be treated under our Change of Mind conditions. Please note that you will need to pay for the shipping costs for that return, and any further shipping costs for a replacement article (if applicable).
Dimensions – website Vs actual articles
Dimensions quoted on our website are a close approximate and stated to the nearest centimetre (cm).
What you need to do for a return:
If we send you faulty or incorrect goods, please notify us within 7 days of receipt of the goods and we will provide instructions on how to effect your return.
When & how is a refund applied.
Refunds are processed within 3 business days of receiving your returned goods at our Surrey Hills Vic Design Studio.
Refunds are made via the method with which you paid e.g. Credit Card purchases will be refunded by our payment gateway Stripe. Allow up to 5 business days for refunds by Stripe to reach your account.
Goods must be returned in their original condition as sent to you. We cannot accept nor refund used items or items damaged by you or items soiled by you.
Contact us for return instructions
Please email info@stylequeeninteriors.com.au with the details listed below to receive return instructions.
Please indicate:
- Your Order Number
- Your Invoice Number
- A brief description and your reason for the return
- If you are seeking a replacement, exchange or refund.
We will reply with specific instructions (as above) on how to pack your goods.
In the case of faulty, damaged goods or incorrectly supplied goods, we may also request that you send us a photo of the item(s) and the packaging before your return is effected.
Tracking your return parcel
If you are sending back via your postal service we strongly urge you to use a service that provides a “track and trace” feature e.g. registered post. We cannot refund for Goods Lost In Transit if you cannot provide Proof of Postage.
